Advice about Coronavirus (COVID-19)

COVID-19 is a new illness that can affect your lungs and airways. It is caused by a type of virus called a coronavirus.

Trusted sources of information

The recommended sources of information for Derbyshire residents about coronavirus (COVID-19) are the NHS, the UK government, Public Health England and Derbyshire County Council.

Staying alert and safe

The UK government has produced national guidance for England about staying alert and safe, including protecting different groups of people and meeting family and friends.

Information in different languages

Doctors of the World have produced Coronavirus (COVID-19) advice for patients in dozens of languages, in partnership with the British Red Cross, Migrant Help and Clear Voice.

Information in British Sign Language (BSL)

Sign Health have British Sign Language (BSL) videos about the coronavirus (COVID-19), including the daily government announcements.

Information in easy read format

Public Health England has produced an easy read guide about the coronavirus (COVID-19) for protecting people most likely to get very poorly from coronavirus, also called shielding. The guidance is attached to this page.

What to do when someone dies during the COVID-19 pandemic

The UK government has produced a leaflet called 'What to do when someone dies during the COVID-19 pandemic', which applies in England to both COVID-19 deaths and deaths from other causes.

The leaflet shares important information to help bereaved families, friends or next of kins make important decisions during this national emergency. It explains the next steps, answers questions and guides people to the help and support that is available. The leaflet is attached to this page.

Emotional health and wellbeing

If you are feeling anxious, worried or overwhelmed at the moment, then that is perfectly normal. You may be worried about your health and the health of your loved ones, be concerned about money or unsure about how social distancing will affect you. Derbyshire County Council has collected together a list of resources with some great tips to help you look after your emotional health at this time.

Managing your money or debts

If you are worrying about managing your money or feel things are getting out of control, the sooner you begin to tackle the problem the better. Whether you are looking for help with loans and credit, dealing with debts or setting a budget, there are lots of local organisations who can help you.

It is important to check that the advice you are being offered is free and you are not going to end up paying for the help you receive. You can get advice online, over the phone, or face to face.

Derbyshire County Council has more information about managing your money or debts and where to find help.

Coronavirus-related scams

Derbyshire County Council's Trading Standards team is urging residents to be extra vigilant and keep themselves safe from scammers during the coronavirus (COVID-19) outbreak. Working with Derbyshire police, trading standards officers are urging people to be wary of possible new coronavirus-related scams being used by doorstep callers and online fraudsters.

Derbyshire Community Response Unit

Derbyshire County Council is coordinating a massive community response across the county to make sure vulnerable residents are supported through the coronavirus outbreak.

The Derbyshire Community Response Unit has information for those who need help, people who want to volunteer and for partner organisations who are going to co-ordinate help in their local area.

Care homes and COVID-19

The Social Care Institute for Excellence (SCIE) have guidance, resources and best practice advice for care homes and care staff during the coronavirus pandemic.

Safeguarding people in closed environments

The Association of Directors of Adult Social Services (ADASS) has produced a checklist aimed at both senior managers and frontline practitioners.

The checklist, which is attached to this page, is based on a review of evidence from serious case reviews and other research about what to look out for when reviewing placements or closed environments where people may be experiencing abuse. In the current climate, with so many establishments instituting ‘closed door’ policies to keep out potential COVID-19 infections, more vigilance than ever is needed.

The Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS)

The Department of Health and Social Care has produced guidance for hospitals, care homes and supervisory bodies called The Mental Capacity Act (2005) (MCA) and Deprivation of Liberty Safeguards (DoLS) During the Coronavirus (COVID-19) Pandemic.

This guidance is only valid during the COVID-19 pandemic and applies to those caring for adults who lack the relevant mental capacity to consent to their care and treatment. The guidance applies until withdrawn by the Department. During the pandemic, the principles of the MCA and the safeguards provided by DoLS still apply.

Safeguarding adults for people who are self-isolating

Attached to this page is a poster about safeguarding adults for people who are self-isolating.

Derbyshire Dementia Support Service

The Derbyshire Dementia Support Service is commissioned by adult care and delivered by the Alzheimer's Society. The service is available in all areas of the county to provide support, information and guidance for those living with dementia and for their carers. A poster about the support and services is attached to this page.

To find out more about services in your area email: or tel: 01332 208845.

Safeguarding information for volunteers

Many people will be volunteering to help their communities during the coronavirus outbreak, so it is important for them to understand how to spot the signs of abuse and neglect, and how to report any concerns they may have.

Attached to this page is a poster with information for volunteers about what to look out for and what they should do if they’re worried about someone being abused or neglected.

Waltham Forest council has produced a short video for volunteers who are working anywhere to support their local residents. The purpose of the video is to raise the awareness with volunteers of safeguarding for children and vulnerable adults, and tell them what to do if they see something that does not feel right. The message is simple: if you see something, say something.